Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email us at firstname.lastname@example.org. However, if your order has been marked shipped, it cannot be canceled.
PROCESSING & SHIPPING
All orders are processed and shipped out within 1-3 business days from the date your order was placed between Monday-Friday (excluding weekends & holidays). After your order has been shipped, you will receive an email notification with the tracking number. Please allow 24-48 hours for tracking information to be updated.
For international orders, packages are delivered within 7-14 days from the date of shipment.
We use major carriers and local courier partners like USPS, UPS, and FEDEX.
Exquisite Designs Home Décor does its best to assure that your order arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
We offer Green Shipping Protection™️.
Green Shipping Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Corso to offer added assurance that you’re supported, no matter what. Green Shipping Protection can be added during checkout. If your Green Shipping Protected order ends up lost, damaged, or stolen, Corso’s expert support team helps ensure that your order gets replaced or refunded as preferred.
If you purchased Green Shipping Protection with your order and your package was damaged, lost, or stolen, follow the instructions below to place a reorder.
- Reach out to the Corso customer service for assistance replacing your order. You have the option to live chat with a representative at reorder.corso.com or by email at email@example.com.
- Input your order number and the email address you used when placing your order. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation. Reorder Requests may be rejected at the discretion of Exquisite Designs Home Décor support team. For full terms and conditions, click here.
- Package protection against theft, damage, and carrier mishandling is only valid on orders up to $600 USD.
Exquisite Designs Home Décor is exempt of liability if the customer opts out of Green Shipping Protection™️.
By completing a purchase with us you are agreeing to our full shipping and deliveries policy.
Please note that Exquisite Designs Home Décor is not responsible for shipping carrier delays, misrouted, lost, or stolen packages. Once a package is shipped out, we no longer have control over how it's being handled by the shipping carrier. If your package shows delivered, but you have not received it, please reach out to the shipping carrier that was used to ship your order in order to file a claim. Due to privacy concerns, we cannot reach out to the shipping carriers on behalf of the customer. If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.
International orders are not refundable and customers are responsible for any customs and import taxes that may apply. Custom authorities require that we state the value of your order directly on your package. We are not responsible for delays due to customs.
WHAT IS A CUSTOMS FEE?
- A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. All applicable custom fees, taxes and duties are the sole responsibility of the customer.
- Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, transports, personal effects and hazardous items in and out of a country.
- As far as customs charges, we DO NOT have any control over them, nor know what the charges will be if any. The customs fees are based per your government regulations.
If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1-2 business days apart.
OUT OF STOCK ITEMS
Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can sometimes run out of stock. Unfortunately we will not be able to provide timelines for when a specific item will be available again. As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another style like it.
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Notice an error or would like your address changed? Please notify us ASAP via either Facebook, Instagram, or email. In your message, please provide us with your name and order # so we can try to catch your package before it departs our facilities. Please bear in mind that once the order has been shipped out, we cannot alter the shipping process.
By purchasing from exquisitedesignshomedecor.com, you accept and agree to our full shipping policy.
If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the package. Returns after the 7-day period will not be accepted. Please contact us within 3 days of receiving your package to report any issue. Please note that a restocking fee of 15% of the order total will be applied on all returns.
To initiate a return, please contact us at firstname.lastname@example.org to verify return eligibility before returning the item. State the reason for return and provide the order number. If your item is eligible for return, we’ll send you instructions on how and where to send your package. Eligible returns will receive a refund. Items sent back to us without first requesting a return will not be accepted. If you would like to have the merchandise back that you sent us past the return date, you will need to pay the return shipping cost.
- All returns must be received within 7 days of the original shipment date. Returns that are received after 7 days from the shipment date will not be accepted.
- Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items must be returned with their original tags, packaging, and box.
- Please note that item(s) damaged through normal wear and tear are not eligible for return. To be eligible for return, item(s) must be in the same condition that you received it, brand new, unused, with tags, and in its original packaging. We cannot accept merchandise that have been damaged or used. Items must be in a condition suitable for resale. If the item is not returned in the conditions mentioned above, you may be subject to a repackaging fee, which will be determined on a case-by-case basis. Exquisite Designs Home Décor reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. We also reserve the right to decline returns or exchanges not made within the 7-day period.
- We do not provide return label. The customer is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customer's liking, didn’t fit a specific need, etc.
- The only time we will provide a return label is when the returned item is a result of our error i.e. you received an incorrect or defective item. Our warehouse team diligently inspects all merchandise before shipping. Therefore, incorrect merchandise is extremely unlikely. All returned item(s) will be thoroughly inspected for signs of use. If the item does not match the original condition, buyer will not receive a refund.
- Returns are processed within 7-10 business days upon receipt of the package.
- A refund will be applied to your account once your returned item has been received and inspected. You will be notifiied via the email associated with your account.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the new item requested.
- International orders, Final Sale items, Imperfect Sale or Clearance Merchandise cannot be exchanged nor returned. All sales are final on Imperfect Sales or Clearance Merchandise.
- All our pillow covers and inserts are considered personal care items, therefore we do not accept returns nor exchanges.
- Additionally, due to the nature and fragility of some of our products, any large items made from glass, ceramic, and mirrors cannot be returned. Ex: our wall mirrors and dinnerware sets are not returnable.
HOW TO START A RETURN
- Review our criteria above and make sure the item(s) are eligible for a return. Please include the invoice you received with your package and a note along with the item(s) you are returning and include it in your package.
- Contact us at email@example.com to process your return.
- PLEASE NOTE - If you send us items that are ineligible for return, we will not accept them, therefore you will need to pay return shipping fees if you would like the items back.
Mail your package to:
Exquisite Designs Home Décor
Attn: Returns Department
3121 Fire Road Suite D #139
Egg Harbor Township, New Jersey 08234
Send your package back via shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. We will email you once everything is processed and completed.
- Once you have proceeded with returning your item(s), please provide us with the tracking information to ensure that you receive a refund. Consider adding shipping insurance to your return, as Exquisite Designs Home Décor is not responsible for lost or stolen packages. If your returned package gets lost and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 7-day return policy which means you must request a return within 7 days of receiving your package.
- We inspect all returns and reserve the right to deny or refuse a refund based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee.
- Refunds will be issued once your returned item has been received and inspected. This may take between 5 to 7 business days to process. We will notify you via email to let you know whether your return is accepted and eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Refunds will only be credited to the credit card, account, or original payment method used when the order was placed. Please remember it can take some time for your financial institution or credit card company to process and post the refund.
- The customer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
Please note that we do not apply discount code after an order has been placed.
ISSUES AND DAMAGES
If an item arrives with a manufacturing defect or damage caused in transit, please contact us immediately at firstname.lastname@example.org. Please note that we do not issue refund on damaged item(s) but only replacement. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. We will ask for photos and/or videos to determine the best course of action (e.g. replacement, exchange, or refunds). We will ask you to provide photos of the damaged merchandise inside the box, damaged item outside of the box, top and 2 sides of the box, bottom and the opposite sides of the box, and the shipping label on the box with tracking number visible. All claims must be submitted within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.
We offer Green Shipping Protection™️.
By completing a purchase with us you are agreeing to our full shipping and delivery policy.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, do not hesitate to reach out to us to confirm that your refund has been processed. Then, we suggest that you contact your financial institution or credit card company. It may take some time before the funds reflect on your bank statement. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please message us through the "Contact us" page or email us at email@example.com.
By purchasing from exquisitedesignshomedecor.com, you accept and agree to our full return and refund policy.
Do not hesitate to contact us for any questions or concerns regarding our policies at firstname.lastname@example.org.
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.