If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the package. Returns after the 7-day period will not be accepted. Please contact us within 3 days of receiving your package to report any issue. Please note that a restocking fee of 15% of the order total will be applied on all returns.
Please contact us at email@example.com to verify return eligibility before returning the item. State the reason for return and provide the order number. If your item is eligible for return, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once you have proceeded with returning your item(s), please provide us with the tracking information to ensure that you receive a store credit. Consider adding shipping insurance to your return, as we are not responsible for lost or stolen packages. If your returned package gets lost and we did not receive tracking information, we will not be able to process your return and issue a store credit. We have a 7-day return policy which means you must request a return within 7 days of receiving your package.
- All returns must be received within 7 days of the original shipment date.
- PLEASE NOTE- Returns that are received after 7 days from the shipment date will not be accepted. If you would like to have the merchandise back that you sent us past the return date you will need to pay the return shipping cost.
- Final sale items cannot be exchanged nor returned. All sale items are final sale.
- Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items must be returned with their original tags.
- Please note that item(s) damaged through normal wear and tear are not eligible for return. To be eligible for return, item(s) must be in the same condition that you received it, brand new, unused, with tags, and in its original packaging. We cannot accept merchandise that have been damaged or used. Items must be in a condition suitable for resale. If the item is not returned in the conditions mentioned above, you may be subject to a repackaging fee, which will be determined on a case-by-case basis. We reserve the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. We also reserve the right to decline returns or exchanges not made within the 7-day period.
- We do not provide return label. Customer is responsible for all return shipping costs. The only time we will provide a return label is when the returned item is a result of our error i.e. you received an incorrect or defective item. Exquisite Designs Home Décor diligently inspects all merchandise before shipping. Therefore, incorrect merchandise is extremely unlikely. All returned item(s) will be thoroughly inspected for signs of use. If the item does not match the original condition, buyer will not receive a refund.
TERMS AND CONDITIONS
- We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package, as Exquisite Designs Home Decor is not responsible for lost return packages without tracking information.
- By purchasing from exquisitedesignshomedecor.com, you accept these terms and conditions.
- Returns are processed within 7-10 business days upon receipt of the package.
- A refund will be applied to your account once your returned item has been received and inspected.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the new item requested.
Sale or Final Sale Items, Clearance, and international orders are non-returnable and non-exchangeable.
All our pillow covers and inserts are considered personal care items, therefore we do not accept returns nor exchanges.
Additionally, due to the nature and fragility of some of our products, any product made from glass, ceramic, and mirrors cannot be returned.
HOW TO START A RETURN
- Review our criteria above and make sure the items are eligible for a return. Please include the invoice you received with your package and a note with the items you are returning and include it in your package along with the item(s).
- PLEASE NOTE - If you send us items that are ineligible for return, we will not accept them, therefore you will need to pay return shipping fees if you would like them back.
- Contact us at firstname.lastname@example.org to process your return.
Address your package to:
Exquisite Designs Home Decor
Attn: Returns Department
PO BOX 14
Pleasantville, NJ 08232
Send your package back via shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. We will email you once everything is processed and completed.
Refunds will be issued once your returned item has been received and inspected. This may take between 5 to 7 business days to process We will notify you via email to let you know whether your return is accepted and eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your financial institution or credit card company to process and post the refund.
Order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial. To cancel your order, please contact us at email@example.com.
Please note that we do not apply discount code after an order has been placed and we do not issue refunds.
DAMAGES AND ISSUES
Please note that we do not issue refund on damaged item(s) but only replacement. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. In the unlikely event your item arrives either damaged or defective, please contact us immediately at firstname.lastname@example.org . We will ask for photos to determine the best course of action. All claims must be submitted within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.
Do not hesitate to contact us for any questions or concerns regarding our policies at email@example.com.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, do not hesitate to reach out to us to confirm that your refund has been processed. Then, we suggest that you contact your financial institution or credit card company. It may take some time before the funds reflect on your bank statement. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please message us through the "Contact us" page or email us at firstname.lastname@example.org.