Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email us at email@example.com. However, if your order has been marked shipped, it cannot be canceled.
We offer InsureShield® Shipping Insurance by UPS Capital
InsureShield Shipping Insurance is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with UPS Capital to offer added assurance that you’re supported, no matter what. InsureShield Shipping Insurance can be added during checkout. If you purchased InsureShield Shipping Insurance with your order and your package ends up damaged, lost, or stolen, simply reach out to our support team and we'll ensure that your order gets replaced or refunded.
When reporting a damaged order, please be sure to provide photos of the damaged merchandise inside the box, damaged item outside of the box, top and 2 sides of the box, bottom and the opposite sides of the box, and the shipping label on the box with tracking number visible. All claims must be submitted within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.
Exquisite Designs Home Décor is exempt of liability if the customer opts out of InsureShield® Shipping Insurance.
By completing a purchase with us you are agreeing to our full shipping and delivery policy.
Exquisite Designs Home Décor does its best to assure that your order arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
Please note that Exquisite Designs Home Décor is not responsible for shipping carrier delays, misrouted, lost, or stolen packages. Once a package is shipped out, we no longer have control over how it's being handled by the shipping carrier. If your package shows delivered, but you have not received it, please reach out to the shipping carrier that was used to ship your order in order to file a claim. Due to privacy concerns, we cannot reach out to the shipping carriers on behalf of the customer. If you live in an area with a high risk of package theft, please reach out to us before you place your order to request a "signature required" delivery, or feel free to purchase shipping insurance avalaible at checkout.
International orders are not refundable and customers are responsible for any customs and import taxes that may apply. Custom authorities require that we state the value of your order directly on your package. We are not responsible for delays due to customs.
WHAT IS A CUSTOMS FEE?
- A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. All applicable custom fees, taxes and duties are the sole responsibility of the customer.
- Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, transports, personal effects and hazardous items in and out of a country.
- As far as customs charges, we DO NOT have any control over them, nor know what the charges will be if any. The customs fees are based per your government regulations.
If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.
COLOR & FINISH OF A PRODUCT
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.
If for any reason you are not happy with your purchase, you may return the item(s) within 10 days of receiving the package. Returns after the 10-day period will not be accepted. Please contact us within 3 days of receiving your package to report any issue. Please note that a restocking fee of 15% of the order total will be applied on all returns.
To initiate a return, please contact us at firstname.lastname@example.org to verify return eligibility before returning the item. State the reason for return and provide the order number. If your item is eligible for return, we’ll send you instructions on how and where to send your package. Eligible returns will receive a refund. Items sent back to us without first requesting a return will not be accepted. If you would like to have the merchandise back that you sent us past the return date, you will need to pay the return shipping cost.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the new item requested.
- International orders, Final Sale items, Imperfect Sale or Clearance Merchandise cannot be exchanged nor returned. All sales are final on Imperfect Sales or Clearance Merchandise.
- All our pillow covers and inserts are considered personal care items, therefore we do not accept returns nor exchanges.
- Additionally, due to the nature and fragility of some of our products, any product made from glass, ceramic, and mirrors cannot be returned.
ISSUES AND DAMAGES
If an item arrives with a manufacturing defect or damage caused in transit, please contact us immediately at email@example.com. Please note that we do not automatically issue a refund on damaged item(s) but only replacement. We reserve the right to send a replacement for any damaged item(s) before issuing a refund. We will ask for photos and/or videos to determine the best course of action (e.g. replacement, exchange, or refunds). We will ask you to provide photos of the damaged merchandise inside the box, damaged item outside of the box, top and 2 sides of the box, bottom and the opposite sides of the box, and the shipping label on the box with tracking number visible. All claims must be submitted within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.
- We inspect all returns and reserve the right to deny or refuse a refund based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package, as Exquisite Designs Home Décor is not responsible for lost return packages without tracking information.
- Refunds will be issued once your returned item has been received and inspected. This may take between 5 to 7 business days to process. We will notify you via email to let you know whether your return is accepted and eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Refunds will only be credited to the credit card, account, or original payment method used when the order was placed. Please remember it can take some time for your financial institution or credit card company to process and post the refund.
- The customer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
By purchasing from exquisitedesignshomedecor.com, you accept these terms and conditions.