Gold Tree Paper Towel Holder on Marble Base

ORDER CANCELLATIONS

Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email us at support@exquisitedesignshomedecor.com. However, if your order has been marked shipped, it cannot be canceled.

RETURNS

If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the package. Returns after the 7-day period will not be accepted. Please contact us within 3 days of receiving your package to report any issue. Please note that a restocking fee of 15% of the order total will be applied on all returns.

To initiate a return, please contact us at support@exquisitedesignshomedecor.com to verify return eligibility before returning the item. State the reason for return and provide the order number. If your item is eligible for return, we’ll send you instructions on how and where to send your package. Eligible returns will receive a refund. Items sent back to us without first requesting a return will not be accepted. If you would like to have the merchandise back that you sent us past the return date, you will need to pay the return shipping cost.

RETURN CRITERIA

• All returns must be received within 7 days of the original shipment date. Returns that are received after 7 days from the shipment date will not be accepted.

• Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items must be returned with their original tags, packaging, and box.

• Please note that item(s) damaged through normal wear and tear are not eligible for return. To be eligible for return, item(s) must be in the same condition that you received it, brand new, unused, with tags, and in its original packaging. We cannot accept merchandise that have been damaged or used. Items must be in a condition suitable for resale. If the item is not returned in the conditions mentioned above, you may be subject to a repackaging fee, which will be determined on a case-by-case basis. Exquisite Designs Home Décor reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. We also reserve the right to decline returns or exchanges not made within the 7-day period.

• We do not provide return label. The customer is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customer's liking, didn’t fit a specific need, etc.

• The only time we will provide a return label is when the returned item is a result of our error i.e. you received an incorrect or defective item. Our warehouse team diligently inspects all merchandise before shipping. Therefore, incorrect merchandise is extremely unlikely. All returned item(s) will be thoroughly inspected for signs of use. If the item does not match the original condition, buyer will not receive a refund.

RETURN DETAILS

• Returns are processed within 7-10 business days upon receipt of the package. 

• A refund will be applied to your account once your returned item has been received and inspected. You will be notifiied via the email associated with your account.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the new item requested.

NON-RETURNABLE/EXCHANGEABLE ITEMS

• International orders, Final Sale items, Imperfect Sale or Clearance Merchandise cannot be exchanged nor returned. All sales are final on Imperfect Sales or Clearance Merchandise.

• All our pillow covers and inserts are considered personal care items, therefore we do not accept returns nor exchanges.

• Additionally, due to the nature and fragility of some of our products, any large items made from glass, ceramic, and mirrors cannot be returned. Ex: our wall mirrors and dinnerware sets are not returnable.

HOW TO START A RETURN

• Review our criteria above and make sure the item(s) are eligible for a return. Please include the invoice you received with your package and a note along with the item(s) you are returning and include it in your package.

• Contact us at support@exquisitedesignshomedecor.com to process your return. 

• PLEASE NOTE - If you send us items that are ineligible for return, we will not accept them, therefore you will need to pay return shipping fees if you would like the items back.

• Mail your package to:

  Exquisite Designs Home Décor

  Attn: Returns Department

  3121 Fire Road Suite D #139

  Egg Harbor Township, New Jersey 08234

• Send your package back via shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. We will email you once everything is processed and completed.

• Once you have proceeded with returning your item(s), please provide us with the tracking information to ensure that you receive a refund. Consider adding shipping insurance to your return, as Exquisite Designs Home Décor is not responsible for lost or stolen packages. If your returned package gets lost and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 7-day return policy which means you must request a return within 7 days of receiving your package.

REFUNDS

• We inspect all returns and reserve the right to deny or refuse a refund based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee.

• Refunds will be issued once your returned item has been received and inspected. This may take between 5 to 7 business days to process. We will notify you via email to let you know whether your return is accepted and eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Refunds will only be credited to the credit card, account, or original payment method used when the order was placed. Please remember it can take some time for your financial institution or credit card company to process and post the refund.

• The customer is responsible for all shipping fees. Original and return shipping fees are non-refundable. 

DISCOUNT CODES

Please note that we do not apply discount code after an order has been placed.

SHIPPING PROTECTION

We offer InsureShield^® Shipping Insurance by UPS Capital 

InsureShield Shipping Insurance is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with UPS Capital to offer added assurance that you’re supported, no matter what. InsureShield Shipping Insurance can be added during checkout. If you purchased InsureShield Shipping Insurance with your order and your package ends up damaged, lost, or stolen, simply reach out to our support team and we'll ensure that your order gets replaced or refunded.

When reporting a damaged order, please be sure to provide photos of the damaged merchandise inside the box, damaged item outside of the box, top and 2 sides of the box, bottom and the opposite sides of the box, and the shipping label on the box with tracking number visible. All claims must be submitted within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.

Exquisite Designs Home Décor is exempt of liability if the customer opts out of InsureShield^® Shipping Insurance.

By completing a purchase with us you are agreeing to our full shipping and delivery policy.

ISSUES AND DAMAGES

If an item arrives with a manufacturing defect or damage caused in transit, please contact us immediately at support@exquisitedesignshomedecor.com. Please note that we do not automatically issue a refund on damaged item(s) but only replacement. We reserve the right to send a replacement for any damaged item(s) before issuing a refund. We will ask for photos and/or videos to determine the best course of action (e.g. replacement, exchange, or refunds). We will ask you to provide photos of the damaged merchandise inside the box, damaged item outside of the box, top and 2 sides of the box, bottom and the opposite sides of the box, and the shipping label on the box with tracking number visible. All claims must be submitted within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, do not hesitate to reach out to us to confirm that your refund has been processed. Then, we suggest that you contact your financial institution or credit card company. It may take some time before the funds reflect on your bank statement. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please message us through the "Contact us" page or email us at support@exquisitedesignshomedecor.com. 

By purchasing from exquisitedesignshomedecor.com, you accept and agree to our full return and refund policy.

Do not hesitate to contact us for any questions or concerns regarding our policies at support@exquisitedesignshomedecor.com. 

Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.