Shipping Policy

Order Cancellations

Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellation requests may be denied or charged a 15% restocking fee.

If your order has already shipped, it cannot be canceled.
To request a cancellation, email: support@exquisitedesignshomedecor.com.

Processing & Shipping

We move fast around here. All orders are processed and shipped within 1–3 business days from the date your order is placed, Monday through Friday (excluding weekends and holidays).

Once your order is on the move, you’ll receive an email with your tracking number. Please allow 24–48 hours for the tracking details to update.

International orders typically arrive within 7–14 days from the shipment date.

We partner with trusted major carriers, including USPS, UPS, and FedEx, and DHL to ensure your order arrives safely and efficiently.

Arrival Dates

We do our best to ensure orders arrive within the estimated delivery timeframe.
Delays may occur due to carrier or customs processing.
We do not offer monetary compensation for late delivery.

Shipping Protection

We offer optional package protection through SavedBy to cover lost, stolen, or damaged orders.
If you added SavedBy at checkout and need to file a claim, contact our support team so we can assist with a replacement or refund.

For damaged items, photos are required:

Item inside box
Item outside box
Top, bottom & sides of box
Shipping label with tracking

Claims must be submitted within 72 hours (3 days) of delivery.
Exquisite Designs Home Décor is not liable for lost/damaged packages if SavedBy is declined.

Issues & Damages

If your item arrives damaged or defective, contact us immediately.
We will request photos/videos to determine next steps.
Replacements are issued first; refunds are granted only when a replacement is not possible.

Damage claims must be submitted within 72 hours (3 days) of delivery.

Delivery Issues

Once an order ships, the carrier is responsible for the package.
We are not liable for:

Carrier delays
Misrouted packages
Lost or stolen deliveries

If tracking shows “Delivered” but you did not receive the package, please file a claim directly with the carrier.
For high-risk areas, you may request signature required delivery or purchase SavedBy protection.

International Orders

International orders are non-refundable.
Customers are responsible for all customs fees, duties, and taxes.
Customs may hold your package until fees are paid. If unpaid, the package will be returned to us.

We cannot control or predict customs charges.

What is a customs fee?

A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. All applicable custom fees, taxes and duties are the sole responsibility of the customer.
Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, transports, personal effects and hazardous items in and out of a country.

Will my order come in one package?

Depending on the size and contents of your order, items may ship in separate packages. If this happens, they may arrive 1–2 business days apart.

Out Of Stock Items

We do our best to keep popular styles fully stocked, but high-demand items can sell out quickly. At this time, we’re unable to provide exact restock dates.
Our inventory is always updating, so we encourage you to check back for restocks or similar styles you may love just as much.

Backordered Items

If any item in your order becomes backordered, we’ll notify you by email with an estimated shipping timeframe.
If the item is not expected to restock within 2 weeks, we’ll automatically issue you a refund for that product.

Address Changes

Noticed an error in your shipping address? Reach out to us as soon as possible via email. Please include your name and order number so we can try to update the address before your package ships. Once an order has left our facility, we’re unable to make changes.