Find answers to some of the most common questions
Orders
Which Payment Methods Do You Accept?
We accepts the following payment methods for online purchases:
• All major credit cards and providers like Mastercard, Visa, as shown at checkout.
• PayPal: if you do not have an account yet, you can create one while shopping with us.
• Apple Pay, Google Pay, Samsung Pay, Shop Pay, Afterpay and many more.
Please note that your billing address must match the address on your credit card statement.
Can I purchase items with another currency?
Yes. You may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I cancel or change my order?
Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellations may be denied or subject to a 15% restocking fee.
Once an order has shipped, it cannot be canceled.
Address changes must be requested before shipping.
DOES MY ORDER REQUIRE VERIFICATION?
Some orders are subject to EDHD's Verification Procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done during normal business hours) or by email.
If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Shipping & Returns
What are your processing and shipping times?
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
International delivery typically takes 7–14 business days, depending on destination and customs processing.
Shipping times are estimates and not guaranteed.
What shipping carriers do you use?
We ship with trusted carriers including:
UPS, USPS, FedEx, and DHL. Carrier selection depends on destination and package size.
Do you ship internationally?
Yes, we ship worldwide.
Customers are responsible for all customs duties, taxes, and import fees.
International orders are non-refundable once shipped.
Customs delays are outside our control.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will receive an email with your tracking number. Please allow 24–48 hours for tracking updates.If you have any concerns, please contact us at support@exquisitedesignshomedecor.com.
Will my order arrive in multiple packages?
Yes. Large or multi-item orders may ship separately and arrive on different days.
Can I return My ORDER?
We always aim at making sure our customers love our products, but if you need to return an order, we're happy to help. If for any reason you are not happy with your purchase, you may return the item(s) within 10 days of receiving the package to receive a store credit. We do not offer refunds at this time. Store credit only. Returns after 10-day period will not be accepted. Please refer to our return policy for further details.
What happens if my order arrives damaged?
You must contact us within 72 hours of delivery and provide photos of:
Damaged item
Packaging
Shipping label
We will issue a replacement first. Refunds are issued only if a replacement is not available.
What happens if my package is lost or stolen?
We offer optional package protection through SavedBy at checkout.
If SavedBy protection was not purchased, Exquisite Designs Home Décor LLC is not responsible for lost, stolen, or damaged packages confirmed delivered by the carrier. Customers may file claims directly with the carrier.
