FAQ

We accepts the following payment methods for online purchases:

• All major credit cards and providers like Mastercard, Visa, as shown at checkout.

• PayPal: if you do not have an account yet, you can create one while shopping with us.

• Apple Pay, Google Pay, Samsung Pay, Shop Pay, Afterpay and many more.

Please note that your billing address must match the address on your credit card statement.

Yes! We ship to over 50 countries around the world, and are adding more all the time. Shipping costs will apply and will be added at checkout. Customers are responsible for any custom duties and taxes. Custom authorities require that we state the value of your order directly on your package.

International orders normally arrive within 7-14 days of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Yes. You may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.

Once you’ve placed your order, it’s immediately sent to our warehouse to process for shipping, which makes any amendments or changes quite tricky to implement. Ideally, these changes include removing or adding products and/or changing the delivery address.

Delivery addresses should be confirmed before the order is placed, but you can always shoot us an email and we’ll see what we can do. In your message, please provide us with your name and order # so we can try to catch your package before it departs our facilities. Please bear in mind that once the order has been shipped out, we cannot alter the shipping process to make any updates.

If a mistake has been made with your order information, it’s best and quickest to let our Customer Service know and then create a new order with the correct information.

Yes! E-gift cards are available to ALL customers, domestic and international.

Some orders are subject to EDHD's Verification Procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done during normal business hours) or by email.

If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.

It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.

Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email us at support@exquisitedesignshomedecor.com. However, if your order has been shipped, it cannot be canceled.