Product information
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellation requests may be denied.
If your order has already shipped, it cannot be canceled.
To request a cancellation, email: support@exquisitedesignshomedecor.com.
Processing & Shipping
We move fast around here. All orders are processed and shipped within 1–3 business days from the date your order is placed, Monday through Friday (excluding weekends and holidays).
Once your order is on the move, you’ll receive an email with your tracking number. Please allow 24–48 hours for the tracking details to update.
International orders typically arrive within 7–14 days from the shipment date.
We partner with trusted major carriers, including USPS, UPS, and FedEx, and DHL to ensure your order arrives safely and efficiently.
Arrival Dates
We do our best to ensure orders arrive within the estimated delivery timeframe.
Delays may occur due to carrier or customs processing.
We do not offer monetary compensation for late delivery.
Shipping Protection
We offer optional package protection through SavedBy to cover lost, stolen, or damaged orders.
If you added SavedBy at checkout and need to file a claim, contact our support team so we can assist with a replacement or refund.
For damaged items, photos are required:
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Item inside box
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Item outside box
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Top, bottom & sides of box
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Shipping label with tracking
Claims must be submitted within 72 hours (3 days) of delivery.
Exquisite Designs Home Décor is not liable for lost/damaged packages if SavedBy is declined.
Issues & Damages
If your item arrives damaged or defective, contact us immediately.
We will request photos/videos to determine next steps.
Replacements are issued first; refunds are granted only when a replacement is not possible.
Damage claims must be submitted within 72 hours (3 days) of delivery.
Delivery Issues
Once an order ships, the carrier is responsible for the package.
We are not liable for:
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Carrier delays
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Misrouted packages
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Lost or stolen deliveries
If tracking shows “Delivered” but you did not receive the package, please file a claim directly with the carrier.
For high-risk areas, you may request signature required delivery or purchase SavedBy protection.
International Orders
International orders are non-refundable.
Customers are responsible for all customs fees, duties, and taxes.
Customs may hold your package until fees are paid. If unpaid, the package will be returned to us.
We cannot control or predict customs charges.
What is a customs fee?
- A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. All applicable custom fees, taxes and duties are the sole responsibility of the customer.
- Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, transports, personal effects and hazardous items in and out of a country.
Will my order come in one package?
Depending on the size and contents of your order, items may ship in separate packages. If this happens, they may arrive 1–2 business days apart.
Out Of Stock Items
We do our best to keep popular styles fully stocked, but high-demand items can sell out quickly. At this time, we’re unable to provide exact restock dates.
Our inventory is always updating, so we encourage you to check back for restocks or similar styles you may love just as much.
Backordered Items
If any item in your order becomes backordered, we’ll notify you by email with an estimated shipping timeframe.
If the item is not expected to restock within 2 weeks, we’ll automatically issue you a refund for that product.
Address Changes
Noticed an error in your shipping address? Reach out to us as soon as possible via email. Please include your name and order number so we can try to update the address before your package ships. Once an order has left our facility, we’re unable to make changes.
Agreement to Terms
By placing an order with exquisitedesignshomedecor.com, you acknowledge and accept all policies listed above.
For any questions or concerns, our team is always here to help at support@exquisitedesignshomedecor.com.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellation requests may be denied.
If your order has already shipped, it cannot be canceled.
To request a cancellation, email: support@exquisitedesignshomedecor.com
Returns
If you’re not fully satisfied, eligible items may be returned within 10 days of delivery.
A 15% restocking fee applies to all returns.
You must contact us within 3 days of delivery to report any issues.
Email support@exquisitedesignshomedecor.com to check return eligibility before sending anything back.
Items returned without authorization will not be accepted.
If a late return arrives and you want it back, you will need to cover return shipping.
Return Criteria
To ensure a smooth and consistent experience, all returns must meet the following requirements:
- Returns must be received within 10 days of the original shipment date. Returns received after this window cannot be accepted.
- Gift cards have no cash value and may only be used toward store merchandise.
- All items must include their original tags, packaging, and boxes.
- Items must be returned in brand-new, unused, undamaged condition, suitable for resale.
- Merchandise showing signs of use, wear, damage, or alterations will not be eligible for return.
- Items not returned in their original condition may incur a repackaging fee, determined on a case-by-case basis.
- Exquisite Designs Home Décor reserves the right to decline returns or exchanges for items not in “as-new” condition or for any return submitted outside the 10-day window.
Return Shipping Responsibility
We do not provide return shipping labels. Customers are responsible for all return shipping costs when returning items due to:
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Preference changes
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Incorrect size or fit
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Ordering by mistake
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Disliking the color, look, or quality
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Items not meeting personal expectations
A prepaid return label is only provided when the return is the result of a store error, such as receiving an incorrect or defective item. Our warehouse thoroughly inspects all orders before shipment, so incorrect items are extremely unlikely.
All returned items will be inspected upon arrival. If the item does not match its original condition, a refund will not be issued.
Return Details
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Returns are processed within 3–5 business days after the package arrives at our facility.
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Once the item has been inspected and approved, your refund will be issued to the original payment method.
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You will receive an email notification when your return has been reviewed and processed.
Exchanges
To exchange an item, start by submitting a return. Once approved and processed, we’ll ship the item you want.
Non-Returnable / Non-Exchangeable Items
These items are final sale and cannot be returned or exchanged:
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International orders
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Final Sale / Clearance / Imperfect items
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Pillow covers & inserts (personal-use items)
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Fragile materials (glass, ceramic, mirrors)
We offer optional package protection through SavedBy to cover lost, stolen, or damaged orders.
If you added SavedBy at checkout and need to file a claim, contact our support team so we can assist with a replacement or refund.
For damaged items, photos are required:
-
Item inside box
-
Item outside box
-
Top, bottom & sides of box
-
Shipping label with tracking
Claims must be submitted within 72 hours (3 days) of delivery.
Exquisite Designs Home Décor is not liable for lost/damaged packages if SavedBy is declined.
How to Start a Return
Before sending anything back, please review our Return Criteria to ensure your item(s) qualify.
1. Prepare Your Package
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Include the original invoice and a brief note with your name, order number, and reason for return.
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Make sure all items are packaged securely in their original packaging.
2. Contact Us First
Email us at support@exquisitedesignshomedecor.com to confirm eligibility and begin the return process.
Important:
If you send items that do not qualify for return, they will not be accepted. If you want the ineligible item(s) returned to you, you will be responsible for the return shipping fee.
3. Ship Your Return To:
Exquisite Designs Home Décor
Attn: Returns Department
3121 Fire Road, Suite D #139
Egg Harbor Township, NJ 08234
Send your package using any shipping method you prefer. We strongly recommend saving the tracking number for your records.
4. Provide Tracking Information
Once shipped, please send us the tracking number so that we can ensure your refund is processed once the package arrives.
5. Shipping Insurance (Highly Recommended)
We are not responsible for lost, stolen, or untraceable return packages.
If your package is lost and you did not provide tracking information, we cannot process the return or issue a refund.
Please consider adding shipping insurance when sending returns.
Return Window Reminder
You must request a return within 10 days of receiving your package. Returns requested after this window will not be accepted.
Late Or Missing Refunds
If you haven’t received your refund yet, feel free to reach out so we can confirm that it has been processed on our end. Once confirmed, please contact your bank or credit card provider—refunds can take a few business days to post depending on their processing times.
If you’ve completed these steps and still don’t see your refund, please message us through the Contact Us page or email support@exquisitedesignshomedecor.com for further assistance.
Agreement to Terms
By placing an order with exquisitedesignshomedecor.com, you acknowledge and accept all policies listed above.
For any questions or concerns, our team is always here to help at support@exquisitedesignshomedecor.com.
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.
