Order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please contact us at firstname.lastname@example.org.
If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the package to get a refund. Returns after the 7-day period will not be accepted. Please note that a restocking fee of 15% of the order total will be applied on all returns.
Please note that item(s) damaged through normal wear and tear are not eligible for return. To be eligible for return, item(s) must be in the same condition that you received it, brand new, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item is not returned in the conditions mentioned above, you may be subject to a repackaging fee, which will be determined on a case-by-case basis. We reserve the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. We also reserve the right to decline returns or exchanges not made within the 7-day period.
We do not provide return label for refund nor exchange. Customer is responsible for all return shipping costs. The only time we will provide a return label is when the returned item is a result of our error i.e. you received an incorrect or defective item. Once you have proceeded with returning your item(s), please provide us with the tracking information to ensure that you receive a refund. We are not responsible for lost or stolen packages. If your returned package gets lost and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 7-day return policy which means you must request a return within 7 days of receiving your package.
To start a return, contact us at email@example.com to verify return eligibility before returning the item back, state reason for return and provide the order number. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds will be issued once your returned item has been received and inspected. This may take a few days to process. We will notify you once your package has been received and inspected and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your financial institution or credit card company to process and post the refund.
Please note that we do not apply discount code after an order has been placed and we do not issue refunds.
DAMAGES AND ISSUES
Please note that we do not issue refund on damaged item(s) but only replacement. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. In the unlikely event your item arrives either damaged or defective, please contact us immediately at firstname.lastname@example.org . We will ask for photos to determine the best course of action. All claims must be made within 72 hours or 3 days of delivery. Any claims made after that timeframe will not be accepted.
Sale or Final Sale Items, Clearance, and International orders are non-returnable and non-exchangeable.
You can always contact us for any return question at email@example.com.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, do not hesitate to reach out to us to confirm that your refund has been processed. Then, we suggest that you contact your financial institution or credit card company. It may take some time before the funds reflect on your bank statement. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please message us through the "Contact us" page or email us at firstname.lastname@example.org.