Shipping & Orders FAQ
What are your processing and shipping times?
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
International delivery typically takes 7–14 business days, depending on destination and customs processing.
Shipping times are estimates and not guaranteed.
How can I track my order?
Once your order ships, you will receive an email with your tracking number.
Please allow 24–48 hours for tracking updates.
What shipping carriers do you use?
We ship with trusted carriers including:
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UPS
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USPS
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FedEx
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DHL
Carrier selection depends on destination and package size.
Do you ship internationally?
Yes, we ship worldwide.
Customers are responsible for all customs duties, taxes, and import fees.
International orders are non-refundable once shipped.
Customs delays are outside our control.
What happens if my order arrives damaged?
You must contact us within 72 hours of delivery and provide photos of:
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Damaged item
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Packaging
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Shipping label
We will issue a replacement first. Refunds are issued only if a replacement is not available.
What happens if my package is lost or stolen?
We offer optional package protection through SavedBy at checkout.
If SavedBy protection was not purchased, Exquisite Designs Home Décor LLC is not responsible for lost, stolen, or damaged packages confirmed delivered by the carrier.
Customers may file claims directly with the carrier.
Can I cancel or change my order?
Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellations may be denied or subject to a 15% restocking fee.
Once an order has shipped, it cannot be canceled.
Address changes must be requested before shipping.
Will my order arrive in multiple packages?
Yes. Large or multi-item orders may ship separately and arrive on different days.
What are your customer support hours?
Customer Support Hours:
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 3:00 PM EST
Sunday: Closed
